A critical part of improving organizational performance is creating and prioritizing performance goals that the organization plans to achieve and then developing measures or key performance indicators (KPIs) that can be used to determine progress toward these goals.
In this assignment you will have to transform general performance goals provided to you by the instructor into ranked SMART goals for the organization. Also, you will have to develop at least one key performance indicator (KPI) for each SMART goal and explain how it could be implemented. You also must explain the importance of the goals and KPIs for improving performance at the organization.
Your professor will provide you with 3 generic goals by the beginning of Week 3. These will be posted in the Week 3 Class Communication. In this assingment you will turn these into into SMART goals with key performance indicators that can be used to track progress toward the goals.
1) Improve customer satisfaction
2) Reduce wait time
3) Make the licensing process simpler and easierDresang, D. (2012). Case study. In The public administration workbook (pp. 97-99) (7th ed.)
Boston, MA: Pearson.
Reprinted in compliance with copyright law.
PUAD 725
Firstname Lastname
Writing SMART Goals and KPIs
Week 3
Create a document that
• 3 SMART goals and
their ranking
• Explanation of
• 3 KPIs and
description of
• Explanation of how
goals and KPIs help
to address the
problem(s) of the
Cohesiveness, structure,
and organization of
APA, turnitin.com, and
0-27 pts
Elements of the
assignment were
missing or minimal
effort was
Meets Expectations
28-35 pts
All elements of the assignment
were included. Adequate
insights and integration of
course concepts were
Exceeds Expectations
36-40 pts
All elements of the assignment
were included, well developed,
reader-friendly formatting.
Document demonstrated a depth of
insight, well developed and
emerged logically from information
presented; course concepts were
thoroughly integrated and
comprehensively addressed.
Disorganized, poorly
structured, development
is below-par.
Document development is
acceptable, thoughts are
mostly developed, and
organization and structure are
Document is well developed with
logical sequencing, well developed
paragraphs and topics, strong
organization and structure.
0-13 pts.
Meets Expectations
14-17 pts.
Exceeds Expectations
18-20 pts.

No attempt was
made to follow
APA guidelines.
Document was not
in a reader-friendly
format (e.g., did not
include headings,
subheadings, etc.)
Document not
submitted to
turnitin.com OR
necessary revisions
not made.

Citations included but
application of APA
guidelines was
Document was readerfriendly (e.g., included
headings, subheadings,
and other formatting
Document was submitted
to turnitin.com. Most
necessary revisions were

Demonstrated an excellent
knowledge and application of
APA guidelines.
Document was extremely
reader-friendly (e.g., included
headings, subheadings, and
other formatting techniques
that enable easy understanding
of technical information)
Document was submitted to
turnitin.com AND all necessary
revisions were made.
Possible = 100 pts
Materials provided with permission of the author and copyright
holder. For academic use only. No further distribution allowed
without permission of the copyright holder.
Materials provided with permission of the author and copyright
holder. For academic use only. No further distribution allowed
without permission of the copyright holder.
Van Tiem, D., Moseley, J., Dessinger, J. (2012). HRD interventions. In Fundamentals of performance
improvement (pp. 347-348 and 385-386) (3rd ed.). San Francisco, CA: Pfieffer.
Reprinted in compliance with copyright laws.

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