Initial response to question 200 words
two classmate response posts 100 words each 
Please see the attached for more detailsDescribe a customer experience you have personally encountered where the good,
service, or both were unsatisfactory (e.g., defective product, errors, mistakes, poor
service, service upsets, etc.). How might the organization have handled it better?
Specifically identify how operations management could have helped to relieve or
eliminate the problem.

Your initial response should be a minimum of 200 words. Graduate school students learn
to assess the perspectives of several scholars. Support your response with at least one
scholarly or credible source in addition to the text.

Guided Response: Respond to at least two of your fellow students’ or instructor posts in
a substantive manner, and provide information or concepts that they may not have
considered. Each response should have a minimum of 100 words and be respectful of
others’ opinions and beliefs that differ from your own.

Please write 200 word response to question

Post One Needing a Response:

(MAYLIN)

Describe a customer experience you have personally encountered where the good,
service, or both were unsatisfactory (e.g., defective product, errors, mistakes, poor
service, service upsets, etc.).

Recently I placed an order using the UberEats app because I had a long day and we
decidede to just stay home and watch our favorite show. After placing the order I spent
over $98, The order itself took about 1.5 hours to leave the restaurant after being
advertised to have been only 30-45 minutes. It was fustrating watching the clock and
not get our meal after being excited and ready to eat. Once the driver picked up the food
and drove to my home I noticed the application showed order had been delivered, upon
checking the order had been dropped off at another location, I was worried so I tried
reaching the driver but no response, I contacted support and they mentioned they could
not assist me, I was highly disappointed on how I had just spent at this point 2 hours
waiting and $98 to not receive the goods nor services promise. I was highly upset and
disappointed on the resolution as I was given a $35 UberEats credit, this type of
treatment is unfair and not ethical as customers. I have sent a corporate compliant and I
am still waiting on a response it has been over week.

How might the organization have handled it better? Specifically identify how operations
management could have helped to relieve or eliminate the problem.

Having a better tracking system where orders are updated in live time and where
customers are able to secure their deliveries most effectively. The driver may have
gotten confused on the address due to fails in technology however this experience really
messed up our night as we ended up having to cook and losing most of our money from
the order. Companies that promote food deliver should have a better sense of
accountability on the expectations and ensure that customers ar




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